Effective Date: July 12, 2025
Website: www.mommeds.com
Brand: Mom Meds
📞 Customer Support: +91 97119 45414
📧 Email: support@mommeds.com
At Mom Meds, customer satisfaction is our top priority. We understand that skincare is a personal choice, and we want to ensure you feel confident when shopping with us. Please review our Cancellation and Refund Policy below.
1. Order Cancellation Policy
- Before Shipping:
You may cancel your order within 12 hours of placing it or before the item is shipped, whichever comes first.
✅ Full refund will be issued to your original payment method. - After Shipping:
Once an order has been dispatched, it cannot be cancelled. You may, however, be eligible for a return and refund under our 7-day money-back guarantee (see below).
To request a cancellation, email us at support@mommeds.com or WhatsApp us with your order number.
2. 7-Day Money-Back Guarantee
We offer a 7-day risk-free return policy from the date of delivery.
You are eligible for a full refund if:
- You are not satisfied with the product.
- The product is returned within 7 days of delivery.
- The product is unused, sealed, and in original packaging.
- You initiate a return request via email or WhatsApp with valid reason and proof.
3. Return Process
- Contact our team at support@mommeds.com or +91 97119 45414 within 7 days.
- Share your order details, reason for return, and photos if required.
- Once approved, you must ship the product back to our address.
- After we receive and inspect the product, your refund will be processed within 7 business days.
4. Refund Policy
- Refunds will be issued to the original mode of payment.
- It may take 5–7 business days for the refund to reflect in your account.
- Return shipping costs are to be borne by the customer, unless the item was damaged or incorrect.
- Used or opened products are not eligible for return or refund unless there is a defect.
5. Damaged / Wrong Product
If you receive a damaged or wrong product:
- Inform us within 48 hours of delivery with photos and order details.
- We will offer a replacement or full refund (your choice).
- No extra charges will be applied in this case.
6. Non-Returnable Items
- Products that have been opened, used, or tampered with.
- Items returned after 7 days of delivery.
- Items not purchased from www.mommeds.com.
7. Contact Us
If you have any questions about cancellation or refunds, feel free to reach out:
📧 Email: support@mommeds.com
📞 Phone: +91 97119 45414
🌐 Website: www.mommeds.com